Terms and Conditions

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Deposits & Cancellation Fees

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Due to the increasing number of cancellations and no shows all bookings are only confirmed on receipt of a deposit.

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Your deposit is fully refundable, however in line with industry protocol we reserve the right ti deduct a cancellation fee from your deposit prior to the release of the balance.

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In compliance with consumer law any such cancellation fees will be reflective of the losses incurred by the business where we are unable to re-sell your appointment.

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We will make every effort to minimise our losses by re-marketing the appointment on our social media and to anyone on a waitlist. Our cancellation fees work on a sliding scale as follows. (On the  assumption we cannot sell the space and recoup our losses)

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More than 48 hours prior to appointment - No charge

Between 24-48 hours -  25%

Under 24 hours - 50%

Failure to attend your appointment with no contact (no show). Your cancellation charge will equal your deposit even where out losses are greater.

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By proceeding to make a booking you are confirming that you have read, understood and accepted these terms.

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Appointments booked online will not be confirmed until a deposit has been paid.

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Deposit payments are 50% of your treatment costs.